Shai Weiss

Shai Weiss is Chief Executive Officer at Virgin Atlantic and an Executive Director of the Virgin Atlantic board.

Shai and the team are keenly focused on Virgin Atlantic and Virgin Holidays together becoming the most loved travel company.

Shai joined Virgin Atlantic as Executive Vice President and Chief Financial Officer in July 2014 from Virgin Management Ltd, where he had been an Investment Partner since 2012 and was a Founding Partner of Virgin Green Fund.  In January 2017 Shai assumed the role of Executive Vice President and Chief Commercial Officer responsible for shaping the airline’s strategic position in the market, driving opportunities for new revenue, and leading the loyalty, alliances and marketing programs that distinguish the airline.  Through his role at Virgin Group Shai has been a member of the Virgin Atlantic board from summer 2012.

Shai has extensive financial and operational expertise. Prior to joining Virgin Group, he held several senior management positions at ntl:Telewest (now Virgin Media), the UK and Europe’s largest cable operator. Shai was part of the turn-around of ntl with roles including Managing Director of Consumer Products, Director of Operations, and Director of Financial Planning for the Consumer division. Shai was also behind the merger between Virgin Mobile UK and ntl:Telewest and the re-brand to Virgin Media.

Prior to ntl, Shai established the European office of early-stage technology venture fund JVP and was a senior associate with Morgan Stanley.

Shai also serves as a non-executive director of Checkpoint Software Technologies (NASDQ: CHKP), a leading provider of cyber security solutions to governments and corporate enterprises globally.

Shai holds an MBA from Columbia University in New York and a BBA from City University of New York, Baruch College. He resides in London with his family, attends Arsenal games whenever he can, reads The New Yorker magazine from cover to cover and attempts to play basketball.

Nikki Humphrey

Nikki joined Virgin Atlantic as Chief People Officer - People in March 2017 and is responsible for the People team which includes Corporate Communications, Occupational Health & Staff Travel.  Nikki is also responsible for the people strategy to ensure our staff are at the heart of what we do. She is passionate about helping people be at their best to deliver brilliantly to our customers.

Nikki has over 20 years HR leadership experience across many sectors and joined Virgin Atlantic from Lloyds Banking Group. She held a number of HR leadership roles during the 15 years at Lloyds, more recently as HR Director for Scottish Widows and People Director for the Talent & Development centre of excellence for the whole group. She is passionate about inclusion and diversity in the workplace by giving opportunities to all.

Nikki holds a Bachelor of Science degree in Psychology & Politics from Aston University and is a corporate member of the Chartered Institute of Personnel & Development. She is married with four children and enjoys running, swimming and skiing.

Cornell Koster

Corneel Koster was appointed Chief Customer Officer in August 2019 and is responsible for our customer proposition, the overall customer journeys of Virgin Atlantic and all customer facing teams. His scope includes Airports, Cabin Crew, Customer Centres, Clubhouses, Customer Journeys, CX Design, Data & Insights, Inflight Services as well as Loyalty. Corneel brings to the team over 22 years of extensive global experience in aviation, including senior leadership roles with some of our closest partners.

In his previous position at Delta Air Lines, as Senior Vice President - Europe, Middle East, Africa and India he oversaw sales in the EMEAI region while coordinating the operational aspects and the service delivery to Delta’s customers, working closely with Virgin Atlantic and Delta’s other joint venture partners Air France-KLM & Alitalia. Under his leadership, Delta achieved record transatlantic customer satisfaction and operational excellence scores in EMEAI.

Before joining Delta, as Chief Operating Officer for Aeromexico, Corneel was responsible for the operational excellence and service delivery of Mexico’s leading airline group as well as the company’s cargo and ground-handling subsidiaries. Prior to that Corneel led the Virgin Atlantic operation in the air and on the ground as Director of Operations, Safety & Security. In the first 13 years of his career, Corneel has held several commercial leadership roles in the passenger, ground handling and cargo businesses of Air France-KLM, and before that KLM.

Corneel currently serves as a Board member of Virgin Group Loyalty Company & BritishAmerican Business, as well as an alternate Board Member for Virgin Atlantic Airways Limited.

Originally from the Netherlands, Corneel holds an MSc (drs.) in Business Administration from the University of Groningen in the Netherlands. Corneel lives on the south coast of the UK with his wife and three teenage sons.

Phil Maher

Phil Maher was appointed Chief Operations Officer in March 2013. He is responsible for the safe and reliable delivery of Virgin Atlantic’s flying programme and ensuring that the airline continues to deliver a best in class, customer-focused, operation.

Phil oversees the 2,700 people who work across Operations, which includes pilots, flight and ground operations, aircraft maintenance, engineering services, corporate safety, security and resilience, cargo operations, property services and training. He is also responsible for Virgin Atlantic’s international cargo operation.

He is the Accountable Manager for all regulatory approvals and certificates for Operations, Engineering, Safety and Security, and is the Executive sponsor for fleet transition projects including the B787, A332 and A350 entry-into-service. While at Virgin Atlantic he has led significant improvements in operational performance and reliability, developed significant product and service improvements and led numerous transformational projects.

Phil is a trustee of the Virgin Atlantic Foundation (VAF), supporter of the Virgineers Golf Society and a fellow of both the Chartered Management Institute and the Royal Aeronautical Society.

He began his aviation career in the Army Air Corps in Dublin. Following this, he obtained a Master’s Degree in Business from Henley Business School before joining British Airways in 2004, where he held senior roles in Operations, Engineering and Safety and Security Management.

Phil’s passion for aviation stretches well beyond his day job, and he enjoys flying private aircraft and relaxing on the golf course.

Tom Mackay

Tom Mackay was appointed Virgin Atlantic’s Chief Financial Officer in January 2017. He is responsible for the financial operations of the business and is focused on achieving profitable growth combined with a healthy return on capital deployed.  Legal, External Affairs and Fleet Planning also form part of Tom’s activities.

Tom has a 20 year career in finance, bringing a wealth of financial experience from roles spanning a number of different industries. Prior to joining Virgin Atlantic in September 2015, Tom served as Head of Finance for the Food business at Marks and Spencer PLC, and had previously held the role of International Head of Finance, responsible for all areas of finance within the M&S international business.

Previously he held roles  at  Logica PLC the FTSE 100 IT and Outsourcing group (now part of The CGI Group) as CFO for their International and Global Operations covering the America’s and Asia and prior to that Group Financial Controller , having begun his career at Ernst and Young now EY.

He is a Chartered Accountant, holding a Master’s degree in Civil Engineering from Durham university, is married with two children, and enjoys coaching kids’ sport, cycling and outdoor activities. 

Juha Jarvinen

Juha Jarvinen is Chief Commerical Officer at Virgin Atlantic.  He leads the Commercial function and its contribution to becoming the most loved travel company.

Juha joined Virgin Atlantic as Chief Commerical Officer on 21 January 2019 from Finnair Plc, where he had been Chief Commercial Officer and Executive Board Member since 2014 and also Managing Director of Finnair Cargo from 2012 to 2016. During this period Juha led the airline’s commercial function into oneworld JV’s on North Atlantic and Japan traffic, making Finnair the largest European carrier in Japan as well as drove major growth in Greater China and other Asian regions

Prior to Finnair Juha held a number of senior commercial and operations positions at SAS Scandinavian Airlines in Sweden, Estonia and Finland, after joining the airline's UK call centre operations team in 1998.

Juha is currently President of the Airline Passenger Experience Association [APEX], a US based non-profit association representing the global airline, technology and entertainment industry to look at ways to continue to improve customer experience – something that links in very well with our Velocity strategy.

Juha holds an MBA from Danube University in Austria and a BA Honours from London Metropolitan University Business School. He resides in London with his spouse. He loves travelling and exploring the world and enjoys going to the gym, running or a bikram hot yoga class.

Claire Topping

Claire Topping graduated from Warwick University in 2001 with a Law degree and enrolled on the Barclays Leadership Programme. After 10 years in financial services, she was headhunted by NetJets, the largest private aviation company in the world. During her three year tenure at NetJets, she was promoted to the board with dual accountability for Customer Service and Marketing.

In 2014 she moved out of the luxury sector, to become the Marketing and Customer Experience Director for Virgin Holidays and in 2015 was appointed as a Non-Executive Director on the Branson Centre of Entrepreneurship board.

In 2017, Claire was promoted to the SVP Marketing role at Virgin Atlantic, with global accountability for Marketing and PR. In January 2020 Claire was appointed Chief Marketing Officer, overseeing the Marketing Centre of Excellence for Virgin Atlantic and Virgin Holidays, our relationship with Virgin Connect, as well as all Internal and External Communications. In her spare time, Claire is an advisory board member for Beyond Analytics and she is a mentor for the Marketing Academy Programme.

Ash Jokhoo

Ash Jokhoo was appointed Chief Information Officer at Virgin Atlantic in February 2019 and is responsible for the technology strategy that will make us the most loved travel company.

Ash is driven by beautifully resolved, customer driven tech and has spent the last decade transforming and helping customer centric organisations.

Most recently in Centrica - British Gas, Ash has held a number of technology transformation roles, helping the company modernise over the last 6 years. Prior to this Ash drove digital service transformations in roles across the FTSE at TalkTalk, Tiscali and British Telecom.

Ash is passionate about building capabilities and teams that drive technology so customers have well-designed amazing experiences - making him a perfect fit with the Virgin ethos.

Ash holds a BSc Hons in Engineering Product Design from Southbank University London.
He lives in Surrey with his family; surrounded by art, design, cats and a dog. Ash has a healthy passion for most types of motor sports, film and music. He thinks he is a fairly good DJ. His family is less convinced.

Siobhan Fitzpatrick was appointed Senior Vice President, Virgin Holidays and Digital in February 2020. She is responsible for all aspects of Virgin Holidays’ performance, ensuring it continues to be an industry leader in serving and delighting customers. Siobhan’s deep expertise in Digital means she’s ideally placed to build Virgin Holidays’ role as a preferred direct customer sales channel for Virgin Atlantic – while enhancing the experience and performance of digital channels across the airline and holiday company.

Siobhan joined Virgin Atlantic as VP, Digital in 2018 after 15 years in senior roles in the retail industry at brands in including Argos and Homebase. Earlier, she gained deep digital experience through roles in media and publishing. Siobhan’s background includes digital commerce and transformation, customer experience and marketing. She is passionate about creating seamless experiences for customers, delivered through amazing people and great technology.

Siobhan lives in Hertfordshire with her partner, son, two cats, one dog and one horse. When she’s not on the horse riding, she’s normally avidly reading.

Dave Geer

Dave is Senior Vice President, Revenue Management, Digital & Distribution at Virgin Atlantic and was appointed to this role in September 2017.  He is responsible for pricing and revenue management, achieving Virgin Atlantic’s revenue targets, improving the digital customer experience and Virgin Atlantic’s distribution capabilities.

Dave joined Virgin Atlantic from Virgin Holidays, where he was Interim Managing Director.  Prior to his role as Managing Director, Dave was responsible for revenue management, product, corporate strategy and business development.  He led the development on Virgin Holiday’s strategic plans, the development of new differentiated product concepts, the transformation of how product was assessed and improved revenue management capabilities. Dave was a key member of the leadership team that led the turnaround of Virgin Holiday’s profitability, customer satisfaction and employee engagement.

Dave began his career as a management consultant at L.E.K., where he spent over six years advising companies on mergers, acquisitions and a variety of strategies across heavy industry, retail and financial services.

Dave lives in London.   He is originally from Adelaide, Australia and studied Chemical Engineering at the University of New South Wales.

Oliver Buyers

Oliver Byers is Senior Vice President, Data and Customer Loyalty at Virgin Atlantic. Responsible for our frequent flyer programme, Flying Club. Since joining Virgin Atlantic Oliver has held a number of leadership roles including Senior Vice President, Revenue Management, and Chief of Staff. He currently sits on the board of Virgin Group Loyalty Company.

Oliver joined Virgin Atlantic in early 2013 from the Virgin Group, in the role of Chief of Staff to the CEO. In this role, he supported the overall implementation and delivery of the Group’s strategic agenda and advised Virgin-branded businesses, including the successful growth then IPO of Virgin America, formation of Virgin Atlantic’s industry-leading Joint Venture with Delta Air Lines and the strategic development of Virgin Galactic.

Oliver began his career as an investment banker at UBS, working in UK mergers and acquisitions and raising equity from capital markets.

Oliver lives in London having previously lived in San Francisco and Geneva. Oliver studied Aeronautical Engineering at Durham University and represented the university in both golf and skeleton.

Oliver Buyers

Marc-Philippe Lumpé was appointed Senior Vice President, Airline Operations in January 2020. He is responsible for all Airline Operations and Flight Crew functions. He is also responsible for leading Virgin Atlantic’s operations digital growth and technology transformation which are integral in becoming the most loved travel company with the most loved Airline Operations.

Marc has over 24 years of operational experience across four airlines. He started his aviation journey as a Commercial Pilot with Lufthansa before holding a number of leadership roles at Air Berlin, AT Kearney and Thomas Cook. Prior to joining Virgin Atlantic Marc served for four years at Qatar Airways, first as Vice President Operations Centre responsible for executing their global operation, and  then as Vice President Crew Resources delivering strategic and tactical crew planning functions.

Marc holds an MBA and a Master in Economics from University of Hagen in Germany, a PhD in Business Administration from University of Cranfield and is a Lieutenant-Colonel German Air Force Service.  He resides in West Sussex with wife, daughter and their beloved rescue cat. Marc enjoys sports in all shapes and colours, including Kitesurfing, Water-skiing, Skydiving and anything you can do in the snow. When it comes to less action-oriented activities it’s his love of cooking.